Curbside Pickup

Curbside Pickup

In accordance with Public Health Restrictions, the library building is closed to the public until further notice. While we are closed, you can reach us for reference, reader’s advisory, technology help, and account issues by phone or chat. You can also place holds on library material and use our curbside pick-up service to retrieve your materials from the library completely contact-free.  We are continuing to offer curbside printing/scanning/faxing services by appointment – payment can be made over the phone or in exact cash.  Please call 780-929-2665 to arrange for an appointment for curbside printing/scanning/faxing services.

How do I use curbside pickup?

1)   Place holds on all the awesome material you would like to borrow at or at

2)   You will continue to receive TRAC notifications from the Library via email, phone call, or text, that your hold has arrived.  Please call 780-929-2665 to make an appointment to pick up your hold.

3)   At your designated pick-up time, come to the library and pull up to the curb closest to the building.

4)   Open your trunk and get back inside your car

5)   Call (780) 929-2665 to let us know you are here

6)   Have your ID ready to show us through your closed window

7)   A library staff member will bring your items out to your car, check your ID through the window, and place your items in your trunk!

8)   Enjoy!


How long can I keep my material?

Regular borrowing times will not change during our closure. Please see our borrowing guidelines for detailed information.

You can return material to our outdoor return chute during the closure. Material will be quarantined for 24 hours before being checked back into the collection. We are back-dating returns so patrons are not charged overdue fees during the quarantine period.

I have material already checked out that I would like to return to the library. Can I do that?

Yes, please! If you have material to return to the library, you may do so during your visit, either before or after staff bring you your holds. Our outdoor return chute is open and you can place item returns in this chute. Please do not return material directly to the staff member bringing you your holds. Remain in your vehicle while the staff member delivers your items safely to your trunk and proceed to the return chute once the staff member returns to the building.

I’m not sure if I’m comfortable picking up holds from the library. What is the library doing to make sure this is safe?

The library is following all guidelines provided by Alberta Health and the Government of Canada regarding workplace cleanliness. You can access detailed information on our processes and procedures here.

We are limited the number of staff on-site to ensure social distance and reduce contacts. Staff are observing hand hygiene, wearing masks at all times, and maintaining social distance. Returned material is quarantined for 72 hours before it is returned to the collection. With that in mind, we cannot eliminate all risk associated with picking up your holds and we completely understand if you opt not to use the service at this time.